Thibault Guez, Out-of-Home Project Director Europe at Geopost, discusses out-of-home delivery, including PUDOs, parcel lockers, delivery preferences and more:
- What is out-of-home delivery?
- Size of Geopost's out-of-home network
- Getting closer to the consignee
- Dominance of residential B2C delivery in some European markets
- Understanding local cultural habits
- Refrigerated parcel lockers
- Striving for innovative out-of-home delivery solutions
- Location of temperature-controlled lockers
- Format of PUDO points / Parcel Shops
- Changing rooms in Geopost Parcel Shops
- Label-free returns
- Digital labels
- Increasing interconnection between Geopost delivery services
- In-flight redirections
- Maximising usage of parcel lockers
- Anticipating parcel drop-offs at lockers and PUDOs
- Role of consignee-facing app
- Improving the customer experience via the app
- Encouraging recipients to collect parcels quickly
