How can delivery companies build efficient out-of-home delivery networks? Cédric Hervet, co-founder and Chief Product Officer at Kardinal, discusses the challenges industry players face in finding the best locations for PUDOs and lockers in terms of profitability and customer coverage:
- Why delivery companies are considering out-of-home delivery
- Differences between B2B and B2C parcel delivery
- First-time delivery
- Delivery density
- Cost per delivery
- Key factors in making out-of-home delivery a success
- Customer expectations
- Having trusted PUDO partners
- Offering customers multiple delivery options, including residential and out-of-home
- C2C deliveries
- Quality of service, cell availability at parcel lockers, PUDO staff training
- Challenges in building effective out-of-home delivery networks
- Connecting to existing OOH networks
- Network and territory coverage
- Defining what coverage means for each delivery area
- Optimising the process for building OOH networks
- Anticipating parcel hold times
