Rob King, CEO and co-founder at Zedify, discusses customer experience in the last mile, sustainability, greenwashing, and cargo bike delivery.
- Creating better delivery for customers and the environment
- Large vehicles vs small vehicles in urban delivery
- Microhubs in cities
- The last mile as an extension of the online retailer's brand
- Retailers paying more attention to delivery emissions
- Key factors in getting the customer experience right in delivery
- Estimated delivery times and electronic delivery notifications
- The human interaction at the doorstep
- Retailers' concerns about greenwashing in delivery
- Reporting emissions
- Cargo bike delivery trends
- Difficulties in decarbonising delivery
