Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics:
- History of Matkahuolto carrying parcels
- Matkahuolto's public transport roots
- B2B, B2C and C2C deliveries
- Interacting with C2C via mobile apps as well as in-store
- Residential delivery and out-of-home delivery
- Matkahuolto's service point network
- Finnish consumers' delivery preferences
- Size of Matkahuolto's parcel locker network and service point network
- Density of out-of-home network
- Location of Matkahuolto parcel lockers
- Cross-border delivery and delivery partners, including Omniva, GLS and Bring
- Matkahuolto's sustainability commitments
- Customer experience and parcel lockers
- Using agnostic parcel locker networks and own parcel locker network
- Smartmile acquisition
- Publishing parcel locker data
- Redirecting parcels to nearby PUDO points
