Michael Anderson, global delivery and e-commerce expert, discusses Royal Mail's challenges and opportunities in the context of the UK delivery scene.
- Exploiting delivery density and minimising dead time
- Decline in letter volumes and increase in delivery points
- Letter pricing
- Opportunities in boxable packets
- Delivery networks and collection network
- Digital proof of delivery
- Unwillingness of UK government to tackle the USO issue
- Change of ownership and possibility of USO reform
- Royal Mail's proposal to change the USO
- Overview of UK parcel delivery market
- Value segment, premium segment, and express segment
- Out-of-home delivery network, including parcel lockers
- Royal Mail's home delivery advantage
- Relationship with CWU (union) and making the most of the workforce premium
- Product mix and profitability
- Capability to harvest renewable energy
- Should the Royal Mail and Parcelforce brands be kept separate?
