Rohit Gunavanthe, Head of Fulfilment at Pos Malaysia, discusses the postal operator's e-commerce fulfilment business Pos Fulfill.
- Background to creation of Pos Fulfill
- Storage, order fulfilment, pick and pack, real time inventory management, and end-to-end-logistics solutions
- Warehousing, customs clearance, in-store deliveries
- Geographic coverage across a diverse region, including East Malaysia
- Integrating with Pos Malaysia's distribution network
- Eight sites across Malaysia
- Cross-border capabilities
- Handling e-commerce returns, including inspecting returned items
- Business growth
- Importance of certainty of service
