Jan Van Roey, Head of International at Poste Italiane, discusses cross-border parcel volumes and recent improvements to digital customer experience. He covers:

• Cross-border volume growth
• New Poste Italiane outbound international product
• Domestic parcel trends
• Coping with volatility and uncertainty in international parcels
• Retailers moving warehouses to Europe
• Poste Italiane's partnership with DHL eCommerce for inbound and outbound
• Locker Italia joint venture in parcel lockers with DHL
• Strategic reasons for setting up partnerships
• Parcel lockers and international delivery
• Recent changes to Poste Italiane's app and digital customer experience