CTT Chief Financial Officer Guy Pacheco discusses the transformation of Portugal's national postal operator. We cover:
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Significant events that started CTT thinking about transformation
- Key pillars underpinning CTT's transformation
- Importance of the pan-Iberian market in CTT's transformation efforts
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Designing a B2C-ready network covering all of Spain and Portugal
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Perception of Iberia as a single market
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Making CTT more customer-centric
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M&A as a competitive advantage and gaining new capabilities
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CTT's acquisitions, partnerships and joint ventures, including logistics, insurance, customs clearance, and the DHL JV
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The future for letters, and continuing to be the USO provider
