Part 2 of 2025's end-of-year special features Jonathan Bouaziz (Kardinal), Peter Balfour (imageHOLDERS), Clemens Beckman (Greenplan), and Amanda Martinez (HubBox).
Jonathan Bouaziz, co-CEO at Kardinal, discusses the e-commerce boom and being prepared for a volatile 2026:
- Emerging trends in cross-border fees, especially in Europe
- How consumers might perceive the €3 fee
- How Chinese marketplaces might adapt to changes
- Opportunity to reinvent delivery
- Fast, free delivery, or green delivery?
- The attitude-behaviour gap in green delivery
- Why can some last mile operators better adapt to shifts in the operating environment?
- Taking control instead of being reactive
Peter Balfour, VP Postal Sales at imageHOLDERS, covers helping customers adopt self-service in the post office:
- Getting the customer journey right
- Educate customers on self-service solutions
- Accessibility
- Importance of easy-to-use software
- Customising self-service for each post office network
Clemens Beckmann, CEO at Greenplan, discusses route optimisation:
- Planning and execution of planned routes
- Incorporating time windows into route management
- Real-time updating of stop sequences
- Helping the driver
- Avoiding time violations
Amanda Martinez, Network Partner Director at HubBox, on out-of-home delivery and the checkout experience:
- Offering OOH delivery at checkout in various markets
- Improving the user experience when selecting delivery locations
- Best practice in dynamic delivery selection
- Remembering customer delivery preferences
