Abdulla Mohammed Alashram, Group CEO of the Emirates Post Group Company, joins me to discuss postal transformation and the future for Emirates Post:
- What got the Emirates Post Group Company started on the road to transformation
- Creating a future-focused operational model
- Aspects of Emirates Post that are being transformed
- Three main business units: retail (post offices), parcels and express, and international
- COVID's impact on the transformation strategy
- Customers' response to Emirates Post's digitisation
- Addressing
- PO Boxes and e-commerce delivery, including:
- Home delivery
- Post office delivery
- New PUDO network launching this year
- Parcel lockers
- The role of post offices in Emirates Post's strategy
- Improvements to post office operations
- Digitisation of post office transactions
- Public reaction to postal transformation
- The future for postal operations - including automation
