Description

So let's say you've created a wonderful signature program, and people sign up. Fabulous!

Then someone asks for a refund.

😕

What should you do?

That's the question I answer in this week's episode.

I walk you through how to get through the initial moment, then to make a decision, create a solid refund policy moving forward, and finally to make moves that will help you have less refund requests and more happy participants.

Here's some of what I talk about:

• Working through your initial feelings, especially if you take the request personally
• Making a decision about whether or not to give a refund
• Some different approaches to designing your refund policy from now on
• Why you might or might NOT want to have a super-liberal refund policy
• A bunch of ways to get less refund requests and more happy participants

Show notes at http://rebeltherapist.me/podcast/176