Sean O’Brien is the Director of Sales within the Personal Property - Liability organization for the Allstate Insurance Company. Sean celebrated 30 years with Allstate in May of 2020.
As the Director of Sales, O’Brien is responsible for the success and optimization of the Direct Sales team. These responsibilities include the strategy and operations of the Direct Sales organization. He is responsible for building and cultivating strong relationships across all the Allstate modes of interaction, increasing sales production and improving the prospect experience.
O’Brien has extensive experience in sales and service coaching, he currently leads a network with over 600 sales professionals that will handle over one million sales calls annually.
O’Brien was a member of the Allstate leadership team that opened the Woodridge CIC (one of Allstate’s first sales and service call centers) in 2000. Since then he has held various leadership roles within the contact center space. Sean has significant experience in sales and service leadership and has built very strong agency relationships.
Some of the significant milestones in Sean’s career are the creation of the outbound sales organization, standing up test and learn capabilities, leading the San Antonio CCC, Northwest Region MOC member and the build and sustain of Allstate’s pay for service Extra Hands programs. O'Brien has led and served on several advisory board panels and is often sought after for public speaking events on teamwork and coaching principles.
Prior to 2000, O’Brien was in various leader positions at the Allstate Print Communication Center. O’Brien joined Allstate in May of 1990.
Sean holds a bachelor's degree in Speech Communications from Eastern Illinois University. He is passionate about teaching and coaching and is a certified IHSA football coach. He and his family, wife Michelle, children Connor, Casey and Maggie, reside in Lemont IL.
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