In this episode of The Talent Tango, Amir speaks with Allison DiDominick, Senior Technical Recruiting Manager at Flexport, about adopting AI interview tools to tackle inefficiencies in the hiring process. From delayed scorecards to inconsistent feedback, Allison walks us through the problem Flexport faced, the pilot implementation of BrightHire, and how AI tools are improving recruiter workflows and evidence-based hiring.
Problem First, Then Tool: Flexport struggled with delayed or incomplete scorecards, especially in non-tech roles, which impacted hiring timelines and decision quality.
Tool Adoption Strategy: BrightHire was piloted due to its integration with Greenhouse. Allison ensured participation from both recruiters and hiring managers across regions.
Measurable Efficiency Gains: Recruiters reduced scorecard documentation time from ~20 minutes to ~5, reallocating time to higher-impact activities like sourcing and stakeholder collaboration.
Cultural & Geographic Nuances Matter: GDPR compliance and candidate recording consent were more sensitive issues in EMEA, especially among technical talent.
AI as a Supplement, Not a Replacement: Adoption hurdles included concerns about over-reliance on automated transcripts, especially from managers who value personal evaluation processes.
00:00 – Intro to Allison and the challenge Flexport faced with interview scorecards
01:33 – Root problem: inconsistent, delayed, or vague feedback affecting hiring speed and quality
03:53 – Internal process improvements before adopting AI
05:04 – Why BrightHire was selected and how integration with Greenhouse helped
07:28 – Structuring the pilot and selecting participants
08:54 – GDPR, cultural adoption barriers, and opt-out dynamics in EMEA vs US
12:14 – Time savings and recruiter adoption: from 20 minutes to 5
14:46 – Resistance from a marketing leader and how it was addressed
17:40 – Enhancing objectivity and decision confidence in debriefs
20:56 – Reclaiming recruiter hours: from admin to strategy and sourcing
22:20 – What’s next: evaluating alternatives, and deeper analytics from BrightHire
“The whole idea is that it’s an efficiency gain… so you can apply that time to more strategic work, not just busy work.” — Allison DiDominick
