This episode features Todd Hazen, Head of Technical Recruiting at Gusto, in a candid conversation about what it takes to move from non-tech recruiting into the world of technical hiring. Todd shares how he built credibility, developed deep connections, and learned to thrive in a space that demands both curiosity and humility. For talent professionals navigating transitions, this one is packed with lessons on leadership, learning, and trust.
Key Takeaways
• Curiosity beats confidence when entering a new domain. Ask questions, even when you're in a leadership role.
• Building trust with stakeholders comes from honesty and follow-through, not from having every answer on the spot.
• The "bar" for great talent is always shifting. Calibration is an ongoing process, not a one-time intake.
• Vulnerability accelerates growth. Owning what you don't know helps open doors to learning and partnership.
• Growth and comfort never coexist. Real development happens when you lean into discomfort.
Timestamped Highlights
00:43 Todd explains how Gusto supports small businesses and why that mission matters.
03:36 How he navigated the move from non-technical to technical recruiting and what he learned from his team.
06:16 Finding the bar for technical talent and how calibration evolves with each hiring manager.
08:46 Why humility and curiosity are the fastest paths to growth.
12:43 How to handle tough stakeholder conversations when you don't have all the answers.
15:09 Taking career risks, betting on yourself, and embracing discomfort.
17:45 Defining the North Star and learning to master the craft before chasing the next title.
One to Remember
"It's okay to be humbled and vulnerable. You don't have to know everything, but you do have to keep learning."
Pro Tips
• Approach every intake meeting like a learning opportunity.
• Build trust by following up fast—deliver before people have to ask.
• Use data to frame conversations with hiring managers, not to replace judgment.
Call to Action
If you found Todd's perspective valuable, share this episode with a fellow recruiter who's looking to grow into new spaces. Follow The Talent Tango for more conversations that help talent leaders level up.
