In this episode, Amir Bormand sits down with Laura Hilton, Head of Executive Talent at Bain Capital Ventures, to explore how small but impactful actions in talent management can drive long-term success. They discuss the importance of relationship-building, effective follow-ups, and creating a standout candidate experience.
Laura shares how successful companies differentiate themselves by mastering the 'little things' — from personalized outreach to seamless communication. She also offers actionable strategies for leveraging technology and maintaining personal discipline in follow-ups.
Key Takeaways:
- Small Efforts, Big Impact: Consistent follow-ups and personalized communication can set companies apart.
- Executive Talent Management Is Unique: It requires specialized strategies beyond standard recruitment practices.
- Technology as an Enabler: Smart use of tech can streamline communication and enhance follow-up processes.
- Personal Accountability: Talent leaders must take ownership of relationship-building to succeed in a competitive hiring market.
Episode Highlights:
01:38 - The Importance of Little Things in Talent Management
- How simple, thoughtful actions can transform candidate experiences
- Why small efforts build trust and long-term relationships
01:56 - Differences in Executive Talent Management
- Unique challenges in recruiting for executive roles
- Custom strategies for sourcing top-tier talent
04:24 - Key Little Things in Talent Management
- Importance of personalized follow-ups and proactive communication
- Building authentic connections through thoughtful outreach
08:02 - Challenges and Best Practices in Follow-Ups
- How to manage follow-up fatigue and maintain momentum
- Tactics for staying organized and consistent
14:06 - The Role of Technology in Talent Management
- Tech tools that help automate follow-ups without losing the personal touch
- Balancing tech-driven efficiency with human-centric engagement
16:40 - Managerial and Personal Responsibility in Follow-Ups
- Why personal discipline is essential for long-term recruitment success
- How leaders can set a standard for thoughtful and effective communication
Guest
Laura Hilton has over a decade of experience in talent, scaling organizations through rapid growth. At BCV Laura is focused on collaborating with founders on their executive talent strategy while also playing a key role in expanding and strengthening their talent ecosystem. Before BCV, Laura spent 5 years at Stripe as a founding member of the executive recruiting team, helping the organization from 700-7000. Before Stripe, she led the Global Talent function at AppDirect, helping scale the company across the US, Canada, Brazil, and India.
LinkedIn: https://www.linkedin.com/in/laurahilton10/
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