In the trades, most techs learn to fix things...only a few learn to notice things.
In this episode of Windshield Time, Chris Elmore and Brandon Cockrell reveal the hidden skill that separates average technicians from elite ones: curiosity.
Curious technicians ask better questions, read environments faster, and earn trust without forcing it. Observation helps you see what others miss — and that's where real connection starts.
They'll show you how to:
-Use observation to anticipate customer needs and objections
-Ask natural, curiosity-driven questions that open conversation
-Spot key decision-makers and emotional triggers without guessing
-Turn small talk into meaningful connection
-Build confidence that customers can feel — before you ever present a price
As Brandon says: "When you notice what others don't, you connect before you even start talking."
If you're ready to elevate from being a communicator to being a connector, this episode will teach you how to turn curiosity into confidence — and confidence into results.
📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/
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