Description

In this episode, we talk about using customer experience as a differentiator in your market to grow your sales

• Take a step back and look at your customer journey to find friction points you can smooth out
  
• Ensure your employee training enables and empowers your team
  
  
• Listen to your customers through surveys to find out what they want and then take action

It's time for THE GREAT SERVICE COMEBACK!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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