In this episode, I talk about the 5 customer and employee experience guidelines. These will enable your team to deliver amazing service for your customers, guests, and consumers - and lead to increased loyalty and revenue.
- Safety
- Hospitality
- Quality
- Simplicity
- Inclusivity
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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