Returning guest co-host Lisa Dempsey, CEO and Founder of Leadership Labs International, and I discuss the what, why, and how of psychological safety. What is it? Why is it important? How can we put it into action? Here are a few key highlights from our discussion.
- Amy Edmondson coined the term "Psychological Safety" as the belief that "one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes"
- Psychological safety is foundational for an effective leader
- The costs of the absence of psychological safety
- Benefits of making uncomfortable conversations welcome in our teams
- The three levels of connection: to ourselves, to others, to something bigger than ourselves
- Trust as a by-product of psychological safety
- The power of asking more than we tell
- Recognizing the gap between Intention and Impact
- Cultivating safety in open feedback
- Naming the elephant in the room
- The benefits achieved when psychological safety is present
