Not everyone is naturally comfortable giving honest feedback. But it is important to remember that everyone deserves to receive it, even if it isn't all positive. This is a hot topic in management right now and while the new workforce says they want feedback, what happens when it's about things that aren't going well?
Today's guest is Heidi Rizkalla, a CVPM in Pennsylvania. Heidi comes to us from Johnstown Veterinary Associates in Pennsylvania with a background in education and as the director of a non-profit. Now in the veterinary industry since 2013, Heidi has the experience in giving quality feedback by staying fair, firm, and friendly.
[2:16] - Management is a social act. Managers constantly give feedback.
[3:13] - It shouldn't be a surprise to anyone that they may sometimes get negative feedback.
[6:22] - Have a conversation about expectations and evaluations right when someone is hired.
[8:14] - Transparency is key. Ask questions and give honest answers.
[10:20] - Be consistent with rules and feedback.
[11:50] - People like rules and structure.
[13:03] - Tone is a big factor in how feedback is received.
[14:37] - Make sure feedback is direct and professional.
[16:29] - Don't be stingy with praise.
[17:29] - Stick to being fair, firm, and friendly.
Thank you for listening. Remember you are not in this alone. Visit our website for more resources.
