Silence is not always golden, particularly after a serious safety event occurs. Patients and family frequently describe the experience of previously friendly and forthcoming care team members suddenly backing away after a bad outcome.
Host Joan Porcaro is joined again by experts Karen Kolega, Chief Nursing Officer for PeriGen and Debbie Ketchum, Clinical Engagement Executive for PeriGen, who highlight the importance of communication and disclosure following a serious safety event – easing the impact to the patient while also reducing the risk of liability for the provider.
