How to submit a support request with Ben Croker

Description

In this episode we talk to returning guest Ben Croker about how to write a good support request.

Turn it off and on
Our experiences providing technical support
How to troubleshoot before submitting a support request
Rubber ducking
Use the correct support channel: not DMs on social media
When providing support a public, discoverable approach, such as github issues, is recommended
RTFM - read the docs
What to include in a support request
What to exclude in a support request
Sean's mistake asking Ben for support a few months ago
Security issues
Closing the issue