Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP.
NICE – Facebook | Twitter | Web
NICE Recognizes 2018 PSAPs’ Finest Award Winners
35 APCO Public Safety Quality Assurance Webinar Questions Answered
Ottawa County dispatchers involved in life-saving attempt at pool
Supported by: INdigital
Episode topics –
What is NICE
The importance of QA
Telecommunicator of the Year
And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
