Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch.
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Episode topics –
The importance of standardized questions and procedures in dispatching.
Personal stories of challenging calls and their emotional impact.
How First Watch software aids dispatch centers by automating tasks and analyzing call data.
The significance of accreditation as a center of excellence in emergency dispatch.
Strategies for maintaining professional boundaries and fostering trust within dispatch teams.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
