Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC.
Episode topics –
Discover the challenges and strategies of bridging the gap between seasoned dispatchers and new recruits.
Understand the evolving culture in 911 centers and the importance of a supportive work environment.
Hear about Courtnie's journey into public safety and the experiences that have shaped her career.
Learn about impactful calls and how they influence dispatchers' growth and resilience.
Explore the significance of mental health awareness and the changing dynamics in the field.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
