Ep 624 features Victoria, a 911 professional out of Texas.
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Episode topics –
Navigating the massive APCO conference and its unique vendor hall experiences, including the mobile dispatch center "Thor" and wellness puppies
Victoria’s journey from loss prevention to 9-1-1 dispatch and her first intense calls, including a tornado emergency and a deadly accident
The challenges and mental toll of being a new dispatcher and the expectations of perfection in the role
Learning about ACE accreditation, protocol-based dispatching, and the importance of quality assurance
The impact of peer support and mental health resources, how Victoria overcame trauma with EMDR therapy, and her path to becoming an academy instructor after a life-changing leadership retreat
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
