Ep 632 features Hope, a 911 director with New Hanover County 911 out of NC.
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Episode topics –
First-hand accounts of Hope's early days as a young dispatcher and her baptism by fire
The unique demands and life-or-death challenges of working in rural, small-town dispatch centers
The critical impact of effective training, team culture, and mentorship in 911 centers
Raw, emotional stories from major incidents, including the devastating effects of Hurricane Helene
Lessons in leadership, mental health support, and advice for anyone entering or staying in emergency communications
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
