Description

Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Erica's journey from the ER to a 13-year dispatch career

• Training philosophy: building trust, sharing mistakes, and modernizing the culture

• Public education efforts and common 9-1-1 misconceptions

• Burnout, boundaries, and the decision to reclaim personal well-being

• The shift toward hope, teamwork, and why this profession is still worth saving

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.