12/06/1994 - Technophobia
Moira interviews GARY HEIL, President of Heil & Associates, a San
Francisco firm specializing in organizational change. Of specific
interest is the change which has occurred as a result of technology
creating a higher expectation on the part of consumers, including the
ability to customize seemingly every product. In association with
international experts Tom Parker and Rick Tate, Heil has written a new
book "Leadership and the Customer Revolution."
Moira also speaks with DR. MICHELLE WEIL, a clinical director of the
TECHNOPHOBIA REDUCTION CLINIC. Dr. Weil's interest in technophobia has
led her to study over 10,000 workers in over 20 countries. They
discuss how you know if you are technophobic, and what to do about it
if you are.
