If you’ve been keeping up with this podcast series then it’s probably starting to sink in that what customers are saying about you can really help your business. You know it’s important to get the reviews and how to ask for them, but are you actually earning them? Don Campbell continues the series with this next installment on earning the review, rather than just getting it.
It’s one thing to have a bunch of good reviews that don’t say much about your business posted all over the web; it’s quite another to have a few quality reviews that tell a great story about your company. Your customers want to know the truth about your product or services, they want something real.
The Benefit of Genuine Reviews
As the founder of www.Expand2Web.com and www.GetFiveStars.com, Don Campbell has become accustomed to customer-driven marketing. Through his experience and research, Don has learned the value of genuine, earned reviews and now uses his knowledge to help others gain trust and business.
In this podcast, Don explains how you can turn online reviews and word-of-mouth referrals into effective marketing strategies. If you truly know what your customers expect from your business, you can cater your customer service to increase your client base.
Main Points of the Podcast
If you’re looking for ways to improve your customer service, at the same time strengthening marketing, this podcast can help. Don discusses:
- The difference between getting positive reviews and earning them and appreciating the benefits of earned reviews.
- How asking your customers for reviews can help you get more positive reviews, at the same time increasing business.
- The benefits of quality over quantity and how stronger, honest reviews are more effective for your ratings.
- The questions you should be asking each customer to get helpful feedback and suggestions for improvement.
Host Kimberly Henrie interviews Don to get the inside info on customer-driven marketing. Together, they explore the benefits of earning positive, honest reviews and referrals and discuss how to use those great reviews to your advantage.
So, take a break and listen to this helpful and inspiring episode to find out how you can be getting the best possible reviews from your customers.
If you have questions or want more information on customer-driven marketing, you can email Don at support@expand2web.com.
You can also find Don online at:
Website: http://www.expand2web.com/getfivestars/and http://www.expand2web.com/
Twitter: https://twitter.com/expand2web
