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How well do you know your customers? Do you know what they want and need from you as a company? On today’s podcast, we are going to talk about how to better know and serve your customer base.
What we will cover:
How to gain perspective
Common mistakes that are made about your customers
How to gain great information from your customers
Why we want your opinion (Take 90 seconds and fill out the survey below)
Knowing your customers and their needs is vital for the direction and vision of a successful business. 82% of customers have stopped doing business with a company because of poor customer experience. (...and come to find out it's actually 89% based on a survey commissioned by RightNow and conducted by Harris Interactive
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