http://chrislocurto.com/7-steps-to-a-tough-conversation/
How many of you need to have a tough conversation right now? Do you know how? After all, who taught you how to do it? Who taught you how to sit down and have a conversation with somebody who was just totally screwing up?
Who taught you to sit down with a vendor that doesn’t realize that YOU are the customer? Who taught you how to sit down and have a difficult conversation with somebody who is the opposite personality style that you are?
Maybe you might be struggling because it’s a big conflict for you and you don’t want to do it in the first place.
Here are 7 steps that you can put into practice this week:
STEP 1: Before you call a team member out you should always ask yourself first, “Am I the problem?”
STEP 2: Take responsibility and treat people with dignity.
STEP 3: Always, always, ALWAYS try hard to avoid jumping to conclusions.
STEP 4: Gain perspective on the situation, the person, and yourself first.
STEP 5: Once you are positive you have as much perspective as you can obtain, gain even MORE by asking questions starting with, “Help me understand…”
STEP 6: Guide your team member to self-discovery.
STEP 7: Ask the team member to clarify the situation.
