Rude customers are a breed of their own. Today I’m answering a question from Vanessa:
"I just recently had a situation with one of my customers and a representative that was assisting the customer. The rep took the call and felt the customer was being rude and was upset and possibly yelling at the rep. As soon as I heard that, I told the rep to place the customer on hold and I would handle the call...."
To read the full post, go to: http://chrislocurto.com/how-to-handle-rude-customers/
