Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Chris Lawson of TechnicianFind tackles a critical disconnect in the automotive repair industry: shop owners say they want a General Manager to run their business, but are only willing to hire a “babysitter.” The conversation explores what it truly takes to build real management—centered on financial transparency, clearly defined roles, and intentional recruitment. The Transparency Trap At the heart of the issue is a tension between a shop owner’s desire to step away from daily operations and their fear of sharing financial information. Many owners want a manager who will “own the results,” yet refuse to share the “scoreboard” — gross profit, payroll, and compensation data — out of fear the employee will leave to open a competing shop. Lawson challenges this assumption. In reality, when employees see the true costs, risks, and pressures of ownership, many realize they prefer the stability of employment rather than pursuing ownership themselves. Defining the Roles
- The Owner:Responsible for vision, long-term direction, financial risk, and high-level strategic decisions.
- The Manager:Owns daily execution, workflow, SOPs, and tactical accountability.
- The Requirement:To move from “babysitter” to true manager, the individual must be trained to read and understand P&L statements so their daily decisions align with the company’s financial reality.
Attracting Talent vs. Hunting Unicorns Rather than passively hoping to “find” a superstar manager, Lawson argues shops must actively attract them through preparation and culture.
- Preparation:It starts with a detailed job description outlining specific responsibilities, outcomes, and authority.
- Always Be Recruiting:Don’t wait until it’s “raining” to fix the roof. Build a bench and maintain passive recruiting year-round.
- Social Media as a Window:Prospective hires—and often their spouses—observe a shop’s culture long before applying. Posts that highlight team wins, birthdays, training, and certifications signal a healthy, supportive environment.
Actionable Advice Lawson closes with a practical checklist for owners ready to upgrade from a babysitter to a true manager:
- Create a detailed job description
- Address personal insecurities around...
