Thanks to our Partner, NAPA Auto Care Dave Schedin discusses the three core types of labor—preventative maintenance, diagnostics, and repair—and their efficiencies and volume requirements, as well as the critical importance of creating preventative maintenance programs. Learn about the significance of effective customer communication and the value proposition of maintenance services. Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE Show Notes
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- Systematizing Labor (00:02:46)
- Core Labors in Auto Repair (00:03:10)
- Preventative Maintenance Importance (00:04:21)
- Understanding Labor Ratios (00:05:14)
- Challenges with Diagnostics (00:08:27)
- Manufacturer Maintenance Plans (00:09:42)
- Efficiency in Services (00:14:34)
- Selling the Value of Services (00:15:35)
- Relating Value to Customers (00:16:51)
- Real-Life Diagnostic Example (00:17:07)
- Importance of Preventative Maintenance (00:18:51)
- Trust Issues in Auto Repair (00:21:17)
- Misconceptions about Vehicle Maintenance (00:22:16)
- Understanding Maintenance-Free Claims (00:23:50)
- Diagnostic Labor Rate Insights (00:26:02)
- Efficiency in Repair Labor (00:27:53)
- Labor Time Study Methodology (00:30:05)
- Communication in Service Levels (00:32:21)
- Canned Job Packages Explained (00:33:56)
- Efficiency Through Documentation (00:34:51)
- Improving Labor Time Estimates (00:35:33)
- Customer Interaction and Service (00:38:16)
- Identifying the Zone of Opportunity (00:39:28)
- Proactive Customer Engagement (00:40:19)
- Adjusting Maintenance Plans for Older Vehicles (00:43:54)
- Leadership and Its Challenges (00:44:51)
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