GUION:
Person: good afternoon
Operator: good afternoon sir, what do you need?
Person: I tell you that when you buy the internet, I would not have put, have told me that they put in 1 hour and step 2 hours 30 minutes.
Operator: You have not yet received it?
Person: no, what happened, I do not understand why it does not work!
Operator: quiet sir, let's review
Operator: Oh can not be!, I forgot to connect. Wait 30 minutes and there will be error and the internet already in you home.
Person: Ok thank you very much, Bye
