In this episode, Casey and Jarrod dive into the surprising power of accountability in dentistry — and how clear expectations can instantly improve patient behavior. From chronic no-shows to chair-side complainers, they break down how boundaries can protect your time, your revenue, and your sanity. With their usual mix of honesty and humor, the guys explore how setting policies, coaching patients, and even “firing” the right ones can strengthen your culture and elevate patient outcomes. If you’ve ever wondered how to reduce chaos and boost compliance, this episode is your new playbook.
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