Casey and Jarrod dig into a trap many dentists fall into: chasing “more patients” without fixing the issues that drive existing ones away. From poor case acceptance to cultural breakdowns, they explore the real reasons practices leak patients, and why spending more on marketing won’t fix a cracked foundation. They also break down the metrics that matter, what effective retention looks like, and how small changes in systems, communication, and accountability can move the needle far more than expensive campaigns. Before pouring money into ads, this episode helps practice owners make sure the house is truly in order.
Interested in more info on how to: Earn More, Save More, and Retire Early
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