Every practice has that patient, the one who drains your time, your team, and your energy the second their name hits the schedule. In this episode, Casey Hiers and Jarrod Bridgeman sit down with Toby Hampp to explore the real reasons dentists should sometimes cut ties. From rude behavior and disregarding clinical guidance to derailing the flow of the day, some patients cost far more than they contribute.Casey, Jarrod, and Toby break down the red flags, the financial implications, and the right way to part ways professionally. With real-world stories (including an unforgettable blueberry-muffin mishap), they show how firing a patient respectfully and firmly can protect your team, your reputation, and your bottom line.
