Business owners must inspect what they expect. KPI's are the ideal way to accomplish this. Guest speaker Jay McDowell covers this topic from his 30 plus years in corporate American Business. W're going to discuss a subject every business owner needs to pay attention to - called Key Productivity Indicators otherwise known as KPI's. Lots of business owners think they can measure the success of their enterprise with profit and loss metrics. Jay tells us a different story and it's one you want to hear.
