Learn the secrets from inside BridgeClimb, Sydney. Todd Coates is the CEO of one the world’s greatest tourist attractions, BridgeClimb which equips the general public to climb to the summit of the Sydney Harbour Bridge. Todd has an amazing background in tourist attractions having worked at Australia's Luna Park, Wonderland, Dreamworld and now BridgeClimb, and knows what it takes to build a team that delivers outstanding customer service.
In this episode, we cover:
The power of the dream
Dealing with naysayers
Profit arrives from your principals, your mission, vision and values
Please complain - being a student and learn from your customers
Are we conditioned to think in certain ways
Setting goals or ceilings for yourself
Customers, may mot be right but they are always first
The power of remembering a name
Tips for finding and keeping your best people
What is celebration hour and why is it so powerful to the culture
3 immediate steps for you to apply to build an outstanding business
See acast.com/privacy for privacy and opt-out information.
