Have you ever gone for a night out and had it ruined by bad service? Conversely, have you ever been having a pretty crappy night and had it turned around by fantastic customer experience? As business becomes more and more commoditized, it’s easy for our business, our brand, to get lost in the shuffle. So how can we incorporate the very best of hospitality into not only our business, but also our leadership? Well stay tunes because our guest on this episode is Dan Sachs. Dan is a professor at DePaul University’s School of Hospitality Leadership and is the Entrepreneur In Residence at DePaul’s Coleman Entrepreneurship Center. He teaches classes on Entrepreneurship and Service Leadership. Dan is the founder and owner of the BIN 36 restaurant and wine brand after successfully opening the first restaurant in 1999. Currently, Dan consults in hospitality operations for private equity firms, large hotel companies and live entertainment on hospitality operations. His experience working with executive teams as well as on the “front lines” make him uniquely qualified to translate a strategic vision into executable daily operations. Dan Sachs has been a featured speaker for Nation’s Restaurant News, the National Restaurant Association, Food & Wine magazine as well as at a number of Chicago events. He’s the author of the bestselling book, The Million Dollar Greeting, which focuses on integrating hospitality practices across the service economy. Dan is a graduate of the La Varenne culinary school in France and Harvard University. On this episode we explore: Some of the most powerful tools of hospitality that apply to all business What we Don't understand about Empathy The danger of being an empathetic leader Why Millennials are not as different as we might think from previous generations The 3 styles of management 5-step Million Dollar Greeting roadmap that can help entrepreneurs and businesses create their own success story Why the top companies are Purpose Driven Why great customer service strategy start with employees, and not with customers
