I wanted to give a few updates that relate to previous episodes and some new developments. Specifically, we finally hired our new receptionist and she seems to be working out great. I also share our FlossClub page that offers our new dental membership plan. We received a question about how we went about dropping the DMO's so I explain the process we followed. We also learned that our fees were too low for our zip code, so I show you a quick benchmark to use to set your fees. Finally, I share something I learned this week about managing the staff and getting them to open up.
Episode Show Notes:
00:05 - We hired a receptionist!
00:47 - We're almost ready to launch FlossClub (see link)
01:43 - Subscriber question: How did we drop the DMO plans?
02:16 - Letting our patients know
03:20 - Our fees were TOO LOW by almost 50%
04:27 - What I learned this week - Manage your staff WITH your staff
05:20 - Are passions found or developed?
07:33 - Your own staff can help create the relationships if you interact
References:
Front Office Rocks
https://frontofficerocks.com/
FlossClub Dental Membership Plan
http://www.flossnyc.com/flossclub-info
FairHealth Consumer Site
https://www.fairhealthconsumer.org/estimate-costs/step-2
