In this episode, we talk to d3h Hotels chief strategist, Carolyn Genest. d3h Hotels operate under the Realstar Hospitality brand, which is a property management company based out of Toronto, Ontario.
Carolyn explains how all 13 hotels in the chain have remained open during the COVID-19 pandemic and are still being reserved by guests.
Here, Carolyn shares:
•How Realstar Hospitality has supported d3h Hotels through regular calls for franchisees to normalize what’s happening during the pandemic
•How the brand has worked to help guests find places to visit in the vicinity of hotels that stayed open over the past year
•And the five key lessons she’s learned as a franchisor that can help franchisees find success within their business endeavours, among much more.