Fixed Ops Forward feat. Rick Ulin
Welcome to the Car Guy Coffee Podcast. Kickstart your day the right way and join us as we tap into the brightest minds and most passionate voices across the automotive world to bring you the education, motivation, and inspiration you need to thrive. From the showroom floor to the service lane, prepare to Upshift and Uplift your perspective.
In this episode of The Car Guy Coffee Podcast, hosts Lou Ramirez and Fred Lennartz welcome Rick Ulin to discuss what’s brewing in fixed operations and why NCM is launching its first Fixed Ops Fuel the Future Summit in Kansas City. Rick shares how NCM helps dealerships navigate fixed ops challenges through disciplined people-and-process training, KPI focus, and improved retention, especially as RO counts stay flat. The conversation highlights recurring service department breakdowns like scheduling workload, customer communication, effective video inspections, fixing cars right the first time, and delivering on time with clear updates.
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