On this weeks episode of Advisory Board : Season 3 with Dave Hansen, Dave and Job Boston Cover:
- How Sales and ops experience are key
- Training zees is different from employees, needs to be customized and updated as necessary
- Constantly fine-tuning scorecards and formats, so the data is consistent.
- Data is key: Address their questions with real data
- It is an ongoing process: Coach them so they can add more to the bottom line
Jon Boston Joined Color World Painting in 2000. Starting out painting homes, Jon is now the VP of Franchise Operations where he oversees all business operations as well as assists in the training and support of all of CWP’s franchise locations all around the country. He loves being a part of a growing company that has continued to hold customer service at the top of their values. Values that Jon says have contributed to his success : Customer/Franchise Focus, Work Ethic, Honest Communication, and a Positive Climate.
To listen to more franchising experts share the secrets of the trade from marketing to operations, listen to more of our episodes here: https://www.spreaker.com/show/the-adv... , or on Apple, Google, Audible, iHeartRadio, or anywhere else you like to listen to podcasts.
To learn more about ClientTether, visit us at www.clienttether.com
