Description

As we continue our series on User Testing tools, we invited Mike Green, freelance User Research Lead and Podcaster of the Understanding Users podcast, to discuss the product Lookback.

Mike explains how Lookback enables remote user testing and provides a platform for researchers to analyze user behavior and feedback. He highlights the benefits of using Lookback, including its ease of use, its ability to capture both audio and video, and its integration with other research tools. Mike also shares his experiences using Lookback in his own research, and provides tips for researchers looking to conduct effective remote user testing. Overall, the podcast provides valuable insights for anyone looking to improve their user research practices and incorporate remote testing into their research process.
In this episode, we discussed:

• The importance of UX design in government products, and some of the restrictions they have
• What he looks for in a user testing tools
• The ecosystem of other tools he utilizes and Lookback integrations
• The ability to bring his own users for testing his designs
• Easy use of the tool, and how it helps in saving time and money on travel expenses
• Recommendations how to conduct effective user testing with Lookback
• The power in show-and-tell to stakeholders
• Things he likes and dislikes about the tool
• His take on AI in UX research
• And so much more…

• Lookback

• LinkedIn: Mike Green
• Website: Researchable.uk

• Matt Green
• Moshe Mikanovsky