We are undeniably in the middle of a transitory phase where technology is upending business models and challenging established notions around working, workplaces, customers, and customer engagement. This paradigm shift presents a window of opportunity that businesses need to capitalize on to ensure continued success; and the CIO and technology sits squarely in the middle of all this. What are the elements of this paradigm shift and how should you prepare for it? Listen on to find out.
