Dr. Snyder discusses common challenges in dental practices, emphasizing the need for better communication to improve case acceptance. He highlights that dentists often confuse patients with technical jargon, leading to low case acceptance rates. He suggests that dentists should focus on understanding patients' problems and goals rather than just educating them. He introduces, "Inception," a training program at Legion Dentist, which teaches dentists to ask the right questions to uncover patients' needs and lead them to the desired conclusions. Effective communication, he argues, can significantly increase revenue and reduce stress by making patients feel understood and invested in their treatment.
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