Vodacom agreed to pay a R1 million fine levied by South Africa’s National Consumer Tribunal.
Vodacom violated the Consumer Protection Act by imposing substantial penalties on customers who wished to cancel their fixed-term contracts.
These penalties amounted to 75% of the remaining contract balance, effectively preventing customers from exercising their right to terminate their contracts early.
The Consumer Protection Act in South Africa allows subscribers to cancel such contracts before their designated end dates, provided they give a 20-day notice to the network operator and are subject to a reasonable cancellation fee.
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